All incidents addressed will be implemented within the Pega platform from 8.7.5 up to Infinity ’24.2.1 and will also be in subsequent releases.  All Pega customers and applications on the platform will…

Overview Voice AI Desktop (VAD) is an application that transcribes your call audio in real-time. Unlike specific applications such as Softphones or WebRTC clients, VAD captures audio directly from the…

Find installation and update information by following this documentation roadmap for Pega Platform Infinity 24.2.1 patch release information.

Prerequisite You have completed the WebEx and Pega Sales Automation integration. For more information, see Integrating Cisco Webex. Creating the WebEx plugin Sign into the Webex for Developers portal at…

Issue Connection to database with BIX breaks repeatedly with an error. This issue occurs with Teradata, Oracle, and PostgreSQL databases. Error [com.pega.pegarules.pub.database.ConnectionException:…

Cascading Style Sheets (CSS) is a technology in web development used to control the presentation and layout of web pages written in markup languages like HTML. By separating content from presentation, CSS…

This article provides information on how to build the Pega Sales Automation Teams embedded app when using the Constellation architecture. Creating Teams Splash Screen Servlet Get access to the server by…

This article guides you through configuring a custom OpenCTI Dekstop adapter for Pega Call built with Constellation '24.2. Performing these steps enables you to add a custom OpenCTI Desktop link…

Issue Issues with exporting data to Excel. The following issues are observed when exporting data to Excel: Slight variations in count of records every time user performs an export Presence of duplicate…

You can interact with Pega GenAI™ Knowledge Buddy applications on several Pega sites, including My Support Portal (MSP). Support Buddy on MSP brings the power of Pega GenAI Knowledge Buddy to Pega-…