Executive Summary If you are a Customer Decision Hub client using 1:1 Operations Manager to manage change requests, you may find that your engagement policies can be inadvertently cleared during regular…
Configure Genesys Cloud AudioHook Monitor to enable Voice AI audio acquisition in Pega Customer Service through cloud-based integration with Audio Router.
Issue Enabling the ‘auto-save’ option for forms on a ‘Case Type’ within a password-protected application does not automatically save the forms. Steps to reproduce Navigate to Dev Studio >…
Issue Pega Constellation does not display a custom screen after logout. Symptoms and Impact Constellation logoff does not allow the loading of Pega's custom logoff screen from Web-Session-Return.…
All incidents addressed will be implemented within the Pega platform from 8.7.5 up to Infinity ’23.1.5 and will also be in subsequent releases. All Pega customers and applications on the platform will…
Issue Pega Cloud does not support reading XML schema documents directly from file repository locations when validating XML with Parse XML rules. Schema documents must be read from the local file system,…
Overview Access controls implemented in Pega Support to ensure clients who require restricted access to their data, for internal Pega users, are accommodated for example: US Only access. This is…
As part of ongoing improvements to 1:1 Operations Manager, Pega is deprecating the menu to Change Request directly from the "Create" menu on the main navigation bar. This menu option,…
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