Working on two objects simultaneously, or comparing two objects NEXT to each others
Hello,
Our end users wants the possibility to open two pega objects/cases next to each other. The business value behind it is to be able to scan for example a knowledge article and a support ticket, where those two are built in the same application.
Unfortunalty with pega architecture, openeing two browser tabs will result with the two tabs synchronizing each other, and sometimes causing the user to loose his work in progress. Thus we resorted to in app tabs, but the in app tabs he can only have one object seen at a time and the end user has to constantly switch back and fourth between the two different tabs. Which does not solve the problem.
Did anyone ever found a solution to working on two different objects in paralell, from the same app, using the same browser?
Can we have detachable in app tabs somehow in pega? (This way they can detach the tab to a separate browser window while keeping the same session)
Any experiences would be appreciated.
Thanks
Elie
***Edited by Moderator: Pallavi to update platform capability tags***
Larsen and Toubro Infotech
IN
Hi Elie,
I've faced the same issue previously. What can help in this case, is trying to open one tab in incognito mode so the session remains independent of the already open case/work object.
Another option is trying to operate one session in guest mode. This way the tabs wouldn't synchronize and also makes it easy to compare the two work objects.
Thanks, hope this helps.
Larsen and Toubro Infotech
IN
When you click on the current operator icon on the link tab, you have an option of guest mode. When you browse on guest mode, your interactions aren't seen on history tab and when you exit guest mode, your activity is deleted from the computer.
This helps us in keeping the work objects independent and prevents synchronization.
Attaching a screen shot, for reference.