Where can i see my earlier post which i have created before merging with Pega?
Hi,
Earlier i have created many post to " Proprietary information hidden" to get my answers related to any technical query which i was facing.
Now, where can i see earlier post and recent post as well created by me only.
Accepted Solution
Updated: 7 Feb 2017 3:25 EST
Pegasystems Inc.
IN
Hello!
Thank you for raising this question on PSC. Do you mean support tickets that you raised with OpenSpan? If yes, you can find them on My Support Portal.
Please refer to these FAQs to get more information on the migrated content: My Support Portal explained for Pega Robotic Automation (formerly OpenSpan)
Here's a snippet that could directly be relevant to this question.
How do I access the tickets I have raised with OpenSpan?
- Navigate to My Support Portal – https://collaborate.pega.com/question/how-raise-sr-my-support-portal-how-question
- Enter your ticket number in the Short Description field
- Click Filter
ELSE, did you mean posts that you had created on the OpenSpan community? Then this FAQ would help you: FAQs for Pega Robotics (OpenSpan) Community Members
Please let us know if you have more questions.
Regards,
Lochan | Community Moderator | Pegasystems Inc.
Cognizant
IN
Hi,
I have already tried to filter with ticket number or short description, but its not showing any results.
Please refer attached screenshot for your reference.
Updated: 7 Feb 2017 22:52 EST
Pegasystems Inc.
IN
Hi Vidisha,
I had a look into our internal Support App and found that this is linked to SR-B30788. Can you try searching with this number?
If you still cannot find it, can you check if you are affiliated to your account correctly on My Support Portal? This blog should help you with this: [VIDEO] Support Guide: Support Contact Administration
I will also leave an internal pulse post on the SR so that the engineer can connect back with you when he gets to office!
Hope this helps!
Regards,
Lochan | Community Moderator | Pegasystems Inc.
Cognizant
IN
Not able to see the video ,as its not longer available :(
I tried with sort description and ticket id which you provide, but its not showing any result.
Pegasystems Inc.
IN
Hi Vidisha,
Thanks for getting back on this! The link also has detailed steps below, you do not have to run the video :) Do you mind taking a look again please?
I have contacted the engineer who has worked with you on that SR so you can expect an email from him soon!
Thank you for your patience.
Regards,
Lochan | Community Moderator | Pegasystems Inc.