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Question

 Tessie Bryant (TESSIECOOP) Cooper Consulting
Cooper Consulting
US
TESSIECOOP Member since 2012 1 post
Cooper Consulting
Posted: Dec 13, 2017
Last activity: Dec 14, 2017
Posted: 13 Dec 2017 11:19 EST
Last activity: 14 Dec 2017 13:15 EST
Closed

When clicking the Document Now button, the button greys out and nothing ever appears.

I am taking the BA course and trying to complete the Application Profile exercise using the Virtual Machine as instructed. When clicking the Document Now button, the button greys out and nothing ever appears. Is this because Pega on the Virtual Machine only works with MS Office Word 2010 and a 32 bit computer?

***Updated by moderator: Lochan to branch reply, move new post to Pega Academy***

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Pega Academy

Posted: 6 years ago
Posted: 14 Dec 2017 13:15 EST
Sean Hedenskog (hedes) PEGA Engagement Strategy Content Expert & Principal Instructor
Pegasystems Inc.
US

Which version of the BA course are you taking?  Some things to consider is the Document Now button opens a separate window and if you have pop-up blocker enabled you will not see anything happen.  I would recommend checking to see if you have pop-up blocker enabled.  If you are still having issues please attach a screen shot, that would be most helpful.

Thanks,

Sean
Pega Academy Self Study Support Team

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