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Question

 VEERAKUMAR KESAVAN (VEERAKUMARK7)
COGNIZANT TECHNOLOGY SOLUTIONS

COGNIZANT TECHNOLOGY SOLUTIONS
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VEERAKUMARK7 Member since 2013 6 posts
COGNIZANT TECHNOLOGY SOLUTIONS
Posted: Jun 28, 2022
Last activity: Jul 29, 2022
Posted: 28 Jun 2022 10:55 EDT
Last activity: 29 Jul 2022 13:20 EDT
Closed

Warning message box when using Word Template functionality

We are using the word template functionality to generate a letter in word document and attach it to a case. The function works fine, but each time we download the document to open, we are getting a warning "Word found unreadable content in <File Name>. Do you want to recover contents of this document? If you trust the source of this document, click yes". Do we have a way to overcome this warning since it could annoy the users when they open the document each time from all cases?

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Pega Platform 8.6
Case Management
Healthcare and Life Sciences
Senior System Architect

  • Jonathan Velasquez
Posted: 2 years ago
Posted: 29 Jul 2022 13:20 EDT
Salika Dissanayake (SalikaD1)
Afni
Salika Dissanayake
Afni
LK

@VEERAKUMARK7 I have the same issue if I create word template in 2108 version, but I'm not getting this issue for word templates created in 1708 version.

Anyway, I couldn't find a solution to fix the warning for word templates created in 2108 version.

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