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Question

 Venkata Kollisetty (KrishnaSrujan)
US Department of Veterans Affairs
Lead System Architect
US Department of Veterans Affairs
US
KrishnaSrujan Member since 2017 5 posts
US Department of Veterans Affairs
Posted: Feb 28, 2018
Last activity: May 22, 2018
Posted: 28 Feb 2018 11:15 EST
Last activity: 22 May 2018 16:27 EDT
Closed

"Unable to locate implementation of Database EJB class" in logs and users are not able to create cases in production

Hi

We are observing "Unable to locate implementation of Database EJB class" in production logs for every user and users are unable to create cases. All cases are not moving from new harness. Anyone have idea about this error. More to that it's only happening in one of the four nodes we have in production.

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Java and Activities
Case Management
Data Integration
Reporting
Support Case Created

Posted: 7 years ago
Posted: 7 Mar 2018 2:43 EST
Sudhakar Reddy Yaparla (YSudhakarReddy)
JPMorgan Chase & Company

JPMorgan Chase & Company
US

Hi,

Please enable the debug level on below class and share the log file once the same occurred in pega rules log.

com.pega.pegarules.priv.factory.GenericObjectFactoryPool

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Posted: 7 years ago
Posted: 3 Apr 2018 15:53 EDT
Venkata Kollisetty (KrishnaSrujan)
US Department of Veterans Affairs
Lead System Architect
US Department of Veterans Affairs
US

Pega resource suggested to add debug log on com.pega.pegarules.session.internal.engineinterface.etier.impl.DatabaseImpl

Not able to find the root cause yet. Will keep posted for any update. SR-C22386 is associated SR.

 

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