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Question

 Anil Kumar Ginjupalli (Anil Ginjupalli)
Ocbc Bank
System Analyst
Ocbc Bank
SG
Anil Ginjupalli Member since 2020 9 posts
Ocbc Bank
Posted: Sep 23, 2016
Last activity: Sep 27, 2016
Posted: 23 Sep 2016 9:32 EDT
Last activity: 27 Sep 2016 7:14 EDT
Closed

Unable to generate CaseID?

Hi All,

We are unable to generate CaseID, When we ran the flow. Environment details (7.2.1)

We are getting "Empty Work item Handle" popup.

Log Error:-

Error including section 'pyAutomaticallyGeneratedCaseDetails' on page 'pyWorkPage' of  class 'abc-fw-abcfw-Work'

Thanks,

Anil G


***Updated by Moderator: Lochan. Removed user added Ask the Expert tag. Apologies for confusion, shouldn't have been an end-user option***

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Case Management

Posted: 8 years ago
Posted: 27 Sep 2016 6:10 EDT
Madhuri Koravadi Srinidhi (MadhuriKS)
Virtusa
Madhuri Koravadi Srinidhi
Virtusa
AU

Hi Anil,

Is the issue replicable for all flows/cases? Can you please elaborate on the steps followed with screenshots and provide the complete stack trace of the log file error?

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