Tracer is not working in one of our pre - prod environments
Tracer window is showing nothing , No events no errors, basically it is not displaying any thing tracing., There are no error messages on the tracer window.
any suggestions pls?
PRPC version : 6.3 SP1
did check the pega rules logs , but could not find any clue.
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Virtusa Global IT Services Company
AU
Hi,
Did you use Trace Open rule or normal tracing?
Did the face any other issues during tracing.. like did the server went down or something like that?
Staid Logic
US
both the options are not working
no other issues. every thing normal
Pegasystems Inc.
IN
for the activity we want to trace...
- is the option 'May start' disabled...?
Staid Logic
US
it is not about just an activity nothing is getting traced. tested with stand alone activity with the may start? enabled also but no use
Virtusa Global IT Services Company
AU
Hi,
When was your system upgraded to 6.3 SP1? After upgrading, have you tried using tracer?
Pegasystems
US
Some things to check:
1) When tracer misbehaves, check the pega log file of the correct node (often there are multiple nodes so be careful!) to see whether any errors show up as clues. It is best to check the entire log file from system start through the point at which you attempted to use the tracer, since other errors might be clues as well.
2) Check your tracer ruleset settings. If you inadvertently have the rulesets turned off, I would imagine that would cause the symptom you describe.
3) Turn on script error reporting in your browser to see whether there are some errors occurring that weren't showing up.
4) Think back to when it started occurring. What had been changed around that time that might offer a clue ?
5) Trace it. No sorry, only kidding, couldn't resist . . .
6) Run fiddler and examine the text-view of the transactions to look for clues. Also, If you have another system on which tracer runs fine, try to make everything as similar as possible, then compare the fiddler results to see where they differ.
/Eric
Staid Logic
US
Thanks much, ill check these points and let you know..thanks
Confidential
IN
Hi Sriram,
Check your tracer settings modify below according to attached image. Problem is with the "Max events to display" You or someone might be changed the value to 0 in your tracer settings "Max events to display" . So tracer never trace any single event.
Regards,
Balu