Question
Deutsche Post AG
DE
Last activity: 16 Jun 2020 9:27 EDT
Threshold-error-too-many-records-retrieved
After upgrade from Pega 8.1.4 to 8.3.2 we receive the error message "...too many records retrieved.." when we are running a campaign. The threshold is 375. We could track this to a single data type were can have up to 3000 entries for one key. I found this article which describes a same or similar problem.
As we have only very few keys with a hight amount of entries. There should be no performance issues caused by increasing the threshold value.
Our environments are in the pega cloud. I was looking for the DSS but found no entry with a similar name (see attachment). Do I have to create a new entry in the DSS? What would be the exact 'owning ruleset' and 'setting purpose'? Do I have to request any changes in the prconfig.xml by the cloud team?
Pegasystems Inc.
US
Hi @MichaelK1674,
So sorry that you hadn't received a reply yet. Do you mind sharing the Support Case ID with us so that we may track and update this post with the resolution to help others in the future who may have the same question?
Thanks in advance!
Marissa | Senior Moderator | Pega Collaboration Center