System health and auto recovery by Pega team
I am trying to get as much information about my system health as possible. I have access to PDC and have been able to enable notifications for certain events. What I'm looking for is: -How to define actionable items in event triggered notifications. I know I can see the error message but is there a way to include a 'To resolve this issue, do the following..' message? -Auto recovery for when a system goes down. Can we establish an auto recover process for when one of our system nodes runs out of memory to clear it? Or if some other kind of system component fails an automatic process starts to fix the issue? -Is there active monitoring done by the Pega cloud team that would have earlier insight into system failures before we do? These are a few points that I would like to gain more information on for each of our development and production environments.
Pegasystems Inc.
US
-How to define actionable items in event triggered notifications. I know I can see the error message but is there a way to include a 'To resolve this issue, do the following..' message? PDC team needs to improve the advice in cases and linked documentation. Please send specific questions - and case links - to [email protected] -Auto recovery for when a system goes down. Can we establish an auto recover process for when one of our system nodes runs out of memory to clear it? Or if some other kind of system component fails an automatic process starts to fix the issue? Please clarify "auto recovery process". Do you use pegacloud or privately hosted/managed systems. For PegaCloud systems, PDC currently triggers notification to cloud operations and requests node restart. Our roadmap is to take some actions automatically - starting with agent restarts. Do you think automatic restart is appropriate for any java.lang.outOfMemory exception?
-Is there active monitoring done by the Pega cloud team that would have earlier insight into system failures before we do? These are a few points that I would like to gain more information on for each of our development and production environments.
Working on it. We have a cross-functional team assigned to analyze node failure patterns to establish better rules and trigger actions and notifications. Specific examples and test cases are always welcome
Coforge
US
Thanks Andy. This has been helpful. I can reach out through the PDC feedback email and provide specific examples we have had and potentials that my team and I see.
I also like the direction you are going with the automation responses for PDC triggers. We are on PegaCloud. I agree that there are some processes that you don't want to have automation as a solution. Looking forward to what your team comes up with.
Again, I'll reach out through PDC feedback with more specific examples to help with your analysis and establish communications.
Thanks again.