Synchronize the phone funtionalities with PRPC soft phone
Is there any way we can synchronize the Desk phone operations(like hang up) to PRPC soft phone. When ever user performs any operation on their desk phone that should be reflected on the PRPC soft phone also. Ex: when we hangup on the desk phone that should be reflected on PRPC soft phone also.
PRPC 5.4 SP2
Pega Call 5.2 SP4
Avaya PBX switch
Genesys Voice Platform 8
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Accepted Solution
Pegasystems Inc.
US
Vamshidhar,
I do not know if it works that way in the versions that you have, but yesterday when I used the latest version with Avaya and Genesys it seemed to automatically operate the way that you describe.
Matt
Updated: 16 Jul 2015 15:54 EDT
Bristol Myers Squibb
US
Thanks for the response Matt, i came to know that it works with newer version(Pega Call 6.2 Sp4 and above). we are in the process of upgrading all the components of PRPC and it will take time. Meanwhile i just wanted to find out if it is possible with the older version of Pega Call.