Question
DXC
IN
Last activity: 24 Aug 2016 16:03 EDT
Suffix a alpha char
Hi
I have a requirement to suffix alpha char and continue it for all the childs created under that parent.
example: P-1, C-1-A, C-1-B, C-1-C,C-1-D
P-2, C-2-A, C-2-B, C-3-C, C-4-D and so on.
Also this is for an exiting child case - so could you please let me the impacted areas that we shld give a look.
Thanks for your help.
Kedar
***Updated by Moderator: Marissa to update categories***
Pegasystems Inc.
US
Hello,
I'm not 100% certian that there is a recommended way to do what you are trying to do. Work object ID generation is central to the way that case handling works and this sounds like what you're looking for is a fairly radical departure from OOTB. There are probably custom/non-guardrails ways to do it, but it's likely involved and may be a case where scoping a project with PegaConsulting is the best way to go about doing that.
Thanks,
Mike
Pegasystems
US
Start with your case-details tab of your rule-application, and specify a distinguishable prefix there for your work id's.
Then run pega tracer when you create some work and search for your distinguishable prefix in the tracer details.
That will allow you to find the relevant activity and data transform rules that generate your work-id's. See which of those activity or data transform rules are non-final ones, or are extension rules. Those would be the ones you would enhance to get the results you want. /Eric
DXC
IN
Thanks for your helpful tips and suggestions.
Explained and discussed with business, there is little change in the requiement. The child case ID should be, C-1W1, C-1W2, C-1W3... W indicate the different work types.
Hopefully this is achievable with OOB... will get back if we face issues thanQ.