Question
Hoverstate
SV
Last activity: 11 Dec 2017 9:15 EST
Stop Stuck Requestor
Hey!
Quick question, is there a way to stop a Requestor that's stuck?
I'm looking at the Requestor I wanna stop in the SMA (For the specific node) and it seems to be completely stuck. Interrupt and Stop isn't doing anything to the requestor, so I was wondering if there's a way to manually stop the requestor (Through a temporary activity for example).
Thanks in advance!
JPMorgan Chase & Company
US
Hi,
You can use Requestor-Stop method to stop stuck requestor, for more information please refer below pdn article.
https://community.pega.com/sites/default/files/help_v731/procomhelpmain.htm
Hoverstate
SV
Hey Sudhakar,
I was looking into this method, how would you specify which requestors you want to stop if those are already running since it take no parameters?
Is there a way to use the Requestor Name? I'm not sure if that exists already as an OOTB Method or activity.
Pegasystems Inc.
US
Requestor-stop only kills the current requestor from where the activity is being run. Are you facing any exceptions when you try to stop it from SMA?
Hoverstate
SV
Hey Ravi,
Yes, doing an Interrupt or Stop from the SMA isn't working on the stuck requestors.
Pegasystems Inc.
US
Hi Fernando,
Do you see any exception in the logs when you click on stop from SMA?
Hoverstate
SV
Hi,
There's not any exception generated in the logs at the moment I click stop.
JPMorgan Chase & Company
US
Hi,
Try to refresh the requestor management screen and see weather requestor available or not. If requestor is not killed there should be PEGA0019 alert in alert file. Please attach alert and rules log for further analysis and mention the issue occurrence time.