Question
Rabobank
US
Last activity: 17 Aug 2017 10:28 EDT
Standard agent over all commit
Hi All ,
In our Application we are trying to process three XMLs to create and update a case in a single thread of agent processing. The solution I am using to process the record is like first I will process 1st XML and Commit the changes and I ll process 2nd XML . While Processing 2nd XML in I am opening the Subcase to update the 2nd XML but the page holds only the previous values . so proper update is not happening in the case.
In the first XML update I am resolving a subcase and creating a new one , but during the second XML update commit it is throwing a error like lock is not held on the record which I resolved in the first update.
Issue : The second update is not happening to the case .
Could you please suggest how agent is committing the record ?
***Updated by moderator: Lochan to update Categories***
BUPA
AU
I think this is with locking of parent case which is lost once you are resolving the 1st case. Pls try with Obj-Refresh-And-Lock option on parent case to acquire the lock again post resolving the 1st case.
Rabobank
US
Thanks SwarnenduM !
I have tried using Obj-Refresh-And-Lock on the parent case , still the error occurs and lock is not held in the subcase which I resolved when committing the second 2nd XML update on the subcase.
Pegasystems Inc.
US
Hi Deepika,
Would love for you to share the resolution here as it will help others in the future who may have the same question.
Thanks in advance!