Question
Exavalu Inc
US
Last activity: 13 Sep 2017 20:17 EDT
[Solved] CSHC 7.1.4 - Launch a new Service Case after submitting previous Service Case
Use Case-
a. CSR launches Interaction
b. CSR launches a Service Case - selects few checkboxes and submits the Service Case.
c. System sets up few top level pages from Previous Service Case to carry over checkbox selections and uses those Pages in the new Service Item and then launch the new Service Case - Material Fulfillment within the same interaction and present to the CSR.
Current Design
In the Flow Service Item - we have a custom activity which starts new Service Item.
To Be Design-
We need the new methodology to achieve the above functionality.
As per SR-B6910 - in Pega 7 only way to do this is through OOTB Script Create Work. So we need the right JAVA API for the above activity from Pega 6.
Pegasystems Inc.
US
Hi,
Why is recording the data from one case and auto-launching combined in the same activity?
Thanks,
Adam
Exavalu Inc
US
This is a business requirement. Checkbox selections and some other data from Flow 1 needs to propagate to the new Flow launched.
Thanks.
Pegasystems Inc.
IN
Not sure i understood youre requirement correctly. Would you plke to design it in Pega7+CSHC714? if so, you can use pega.desktop.createNewWork js API or push it to queue and configure it to be automatically luanched.
Or
if you requrment is to achive it in Pega6, can you add more details?
Blue Shield of California
US
Could you use Intent When rule to queue up the Material Fulfillment service case? This Intent When can check for a condition such as the existence of those checkbox values in the top level page and then queue up the task accordingly. See Implementation Guide for usage.
Exavalu Inc
US
Applied Solution-
1. Copy the pyWorkPage to 'TempSIData' to Requestor Family Scope from the current Service Item.
2. Then QueueUp/Auto Launch the next Service Item through createnewwork script from the Confirm Harness
3. Insert a custom activity in NewDefaults to look for 'TempSIData' and do the necessary processing.