@KOMARINA Based on the information you've provided, there could be several reasons why your segment is not running as expected. Here are a few things you can check:

Verify if the PegaMKT-Engine agent is running. This agent is responsible for running segments. If it's not running, you can enable it from the Agent Schedule in Dev Studio.

Check if there are any issues with the database connection or permissions, as these could cause the segment to fail.

If your segment is set to refresh automatically by a schedule or outbound run, and it's not refreshing, you might need to run it manually on the Staging clone.

If your segment is used in two or more campaigns that run at the same time, the campaigns may fail because the segment cannot be refreshed.To solve this issue, schedule the campaign runs so that they do not overlap.

If none of the above solutions work, you might need to restart the agent schedule.

Remember to always check the logs for any error messages that could help identify the issue.

⚠ This is a GenAI-powered tool. All generated answers require validation against the provided references.

PegaMKT agents missing in Pega Lab instance - Segments does not populate re

Creating a segment > Save and run the segment