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Question

 Angelika B. (Angelika_Bieniewicz)
UNIQA
Manager
UNIQA
PL
Angelika_Bieniewicz Member since 2018 6 posts
UNIQA
Posted: Feb 7, 2022
Last activity: Feb 7, 2022
Posted: 7 Feb 2022 7:28 EST
Last activity: 7 Feb 2022 15:05 EST
Closed

Security Token Service - problem with installation

Hi guys! We are facing the problem with installation of STS for Robotic Automation.  In the first screens we see that the installer wants to install the WIF Runtime + Windows Identity Foundation (there is no possibility to change those prerequisites). After clicking on "next" button, we receive the following error: WIF Runtime Win7 and W2k8 R2 x64 mandatory prerequisite was not correctly installed.  Can you help us with this problem?

Thanks!

 

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Pega Robotic Automation 19.1
Robotic Process Automation
Insurance
Pega Delivery Leader

Posted: 2 years ago
Posted: 7 Feb 2022 12:34 EST
Thomas Sasnett (ThomasSasnett)
MOD
Lead Robotics Architect
Pegasystems Inc.
US

@Angelika_Bieniewicz This might be best handled by submitting a support request. It seems like the error indicates that your pre-reqs weren't installed completely. It might just be a permissions issue with the user who is running the install (should be an admin), but we'd need to see your server to know for sure. If you do open a support request, please post the INC number here.

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