Hi Team,

We are on PegaCloud 8.8.3.

Problem: Search and Reporting Service looks to be not giving the expected results.

What already verified:

1. Indexing of the required work classes done already, from indexing section of search landing page.

Work classes like Org-App1-Work-Allocation, Org-App1-Work-Invoice, Org-App1-Work-Instructions, etc... are already indexed. Re-indexing of the same classes also tried.

2. Three below queue processors are running fine

      pySASBatchIndexClassesProcessor       pySASBatchIndexProcessor       pySASIncrementalIndexer

3. DSS - indexing/useDataInstances is set to true

4. DSS - indexer/srs/includeCSPEmbeddedPropertiesInDataModel is set to true

5. It is rightly finding the activated search capabilities and taken the below API execution path 

try {     pega.getSearcherAPI().search(myStepPage, tools.getParameterPage(), tools.getThread()); }

Problem statement: 

When we are searching with SearchString, the search service is not retrieving all the results.

For example: We tried to search with top level scalar properties first. Tried searching with PENDING, then all the work items whose pyStatusWork contains PENDING should be retrieved. But the service returning only some of the results. It is returning the work items related to Org-App1-Work-Allocation but not  Org-App1-Work-Invoice inspite of eligible work items present.

It is also seen that the pzSearch activity in pxRetrieveSearchData is considering all the above mentioned classes as input to evaluate the results but not producing the intended result.

Can you suggest if any configuration is required.

Thanks,

SubbaRao.