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Question

 Bhavana Pitta (BhavanaPitta) HealthFirst
HealthFirst
US
BhavanaPitta Member since 2014 2 posts
HealthFirst
Posted: Feb 25, 2021
Last activity: Oct 21, 2021
Posted: 25 Feb 2021 13:50 EST
Last activity: 21 Oct 2021 10:21 EDT
Closed

SCE: Can we run Orchestrations on Inquiry Case

Can we run orchestrations on an Inquiry case in smart claims engine V8.4?

is there any OOTB functionality that supports it?

***Edited by Moderator Marissa to update Platform Capability tags****
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Pega Smart Claims Engine for Healthcare 8.4 Case Management

Posted: 2 years ago
Updated: 2 years ago
Posted: 21 Oct 2021 10:20 EDT
Updated: 21 Oct 2021 10:21 EDT
Paul Stepney (PaulStepney) PEGA Director, Product Management, Healthcare Core Admin
Pegasystems Inc.
US

@BhavanaPitta The inquiry case is not part of the core SCE adjudication orchestration. If you wanted to create new steps in the flow, you can use the standard Pega case management tools for this. Note that you will need to be careful to avoid breaking guardrails that might impact upgrades.

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