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Question

 Anders Sellberg (AndersS1) Swedbank
Swedbank
SE
AndersS1 Member since 2019 9 posts
Swedbank
Posted: Jun 9, 2020
Last activity: Jun 9, 2020
Posted: 9 Jun 2020 3:44 EDT
Last activity: 9 Jun 2020 5:21 EDT
Closed

Run activity when inactive user timeout occurs

When a user does nothing within a case for a long time the user will timeout and be kicked out of the case. When this happens data that has been entered into the case can be lost. 

I would like to run an activity (specifically I want to save the case) when the inactive user timeout happens. Does anybody know any way to accomplish this? 

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Pega Platform 8.2.1 Case Management Financial Services Senior System Architect

Posted: 4 years ago
Posted: 9 Jun 2020 5:21 EDT
Neha Sharma (sharn) Pegasystems Inc. Neha Sharma
Pegasystems Inc.
IN

Hi you can use pxSessionTimer  as explained in below link. 

https://community.pega.com/support/support-articles/cpm-portal-pxsession-timer-not-working-properly

 

you can update the section function to saving the case before calling logoff fucntion.

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