RPA and Pega - Pega API Error
Hi,
We have configured everything as mentioned in the PDN for RPA.
we have configured VM with PEGA for the given work group by running the solution from runtime.
When we route assignments to the robot workbasket through robotworkqueue shape, it's routing correctly. But its unable to invoke the automation.
and in the logs i can see the below error :
ukxxxxxxx0205.xxxxx |Rest|api|v1|assignments|AE3LL8QNNHLG3TYN96MTYUB0VFIPXBZ4K - my step page: {
"pxObjClass":"Pega-API-CaseManagement-Assignment"
,"errors":[
{
"ID":"Pega_API_023"
,"message":"No assignments are available"
,"pxObjClass":"Pega-API-Error"
}
and the console logs say : polling for assignments .. No work for robot to pick up.
I am not sure what is the problem here . could you please help me
Virtusa Inc
US
I'm also getting the same error. In the Robot Manager dashboard it says the "The automation in [WB name] [ID] was unsuccessful". Can someone please help?
Pegasystems Inc.
US
Hi,
Are you able to see assignments in queue in Robot Manager? Like on the picture below:
I faced this issue some time ago, but it turned out that case flow was designed incorrectly. In my case it was not routed to correct workbasket and remained assigned to human operator.
Virtusa Inc
US
Hi
Yes I'm able to see the work in the queue. Initially I didn't have the RPA solution deployed as a build.
After deploying RPA the solution, the RPA robot picks the work and complete. Now the Robot Manager shows the successful complete status. But still I see this error in the log. (2,3 errors every second)
Tata Consultancy Services
GB
Thanks Konstantin. The issue got resolved temporarily. We had to modify the GNW to enable the bot to pick up the assignments. Can you tell me what skills should the robot have in order to pick the assignments from the queue?
YMGIT
LK
Hi ri777,
Could you please explain how exactly you enable the bot to pick up assignments in GNW. Because we are also facing the same issue but only in UAT environment. Not in QA or dev.
Pegasystems Inc.
IN
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