Blue Cross Blue Shield of NC
Last activity: 7 Jul 2020 14:38 EDT
Robotic Studio Plug-in won't install because it thinks the runtime and/or synchronization are still installed
I made a mistake and installed things in the wrong order, I mis-interpreted the install flowchart for installing Pega Robotic Automation 19.1 I installed Pega Native Foundation, RPA service, Synchronization Engine, Pega Robot Runtime, and THEN tried to install Pega Robotic Studio Plug-In. I get this error message below. So I uninstalled the Synchronization Engine, and the Runtime, rebooted, but I still got the error. I uninstalled EVERYTHING, rebooted, and I STILL get this message. How can I undo my mistake?
***Edited by Moderator: Pallavi to update Support Case details***