Question
National Australia Bank Ltd
AU
Last activity: 24 May 2019 6:03 EDT
Rich text Editor control behaviour incorrect
Hi,
In Rich Text editor whwnver I change the font and starts writing in the content area the font doesn't changes,it is still the default one.
Furthermore if I copy some content and paste into RTE and try to change the font type to something else ,it appears that it is changed but when I send that correspondence the recepient receives the content in old font not in the changed font.
Could anyone please help.
Thanks in advance.
Accepted Solution
Maram
IN
The root cause of this problem is in a third-party product. There are multiple issues with RTE. On changing the font size after selecting multiple paragraphs, it does not retain the selection; it is a bug in YUI Editor. cmd_fontName and selectNode API needs to be modified to retain the selection of the content in the RTE after changing the font name.
This issue is resolved by HFix-23222
Pegasystems Inc.
IN
Hi,
Please refer the below links
https://community.pega.com/support/support-articles/rich-text-editor-doesnt-hold-styles-copied-word
https://community.pega.com/support/support-articles/setting-default-font-rich-text-editor
https://community.pega.com/support/support-articles/rich-text-editor-control-not-working-properly
Thanks,
Smruthi P V
Accepted Solution
Maram
IN
The root cause of this problem is in a third-party product. There are multiple issues with RTE. On changing the font size after selecting multiple paragraphs, it does not retain the selection; it is a bug in YUI Editor. cmd_fontName and selectNode API needs to be modified to retain the selection of the content in the RTE after changing the font name.
This issue is resolved by HFix-23222
