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Cognizant Information Technology
IN
Posted: September 14, 2017
Last activity: September 14, 2017
Last activity: 14 Sep 2017 23:39 EDT
Closed
Regarding Queue for Agent method
For which agents we are using Queue for Agent method ,standard or Advanced?
***Updated by moderator: Lochan to add Categories***
Posted: 5 years ago
Pegasystems Inc.
US
The method creates a queue item so you can use a standard agent to pull items from the queue.
Posted: 5 years ago
Pegasystems Inc.
IN
Hi,
You can use standard mode.
Show More
Hi,
You can use standard mode.
Please refer the attachment and link for more details.
https://docs.pega.com/system-administration/how-agent-queues-work
Thank You.
Show Less
Posted: 5 years ago
Pegasystems Inc.
US
Hi,
Please also refer the below pdn article. Standard mode is a better choice.
https://community.pega.com/node/140361
Thanks,
Susan