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 Satya Venkata Hari Kumar Alampuru (HARIKUMAR_ALAMPURU) TATA CONSULTANCY SERVICES SYSTEM ENGINEER
TATA CONSULTANCY SERVICES
IN
HARIKUMAR_ALAMPURU Member since 2011 39 posts
TATA CONSULTANCY SERVICES
Posted: February 7, 2017
Last activity: February 8, 2017
Posted: 7 Feb 2017 9:07 EST
Last activity: 8 Feb 2017 14:57 EST
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Regarding Class group for Service Items in CPM

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Hi CPM Architects/Pega Academy Team,

Can you please help me in finding the answer for the below question.

***Edited by moderator Maryrita: moved to Applications from Peag Academy***

In CPM, does the class group for Service Items inherits from the class group for Interactions.

As far as I know, Service Items can be inherited from Interaction Class - PegaCA-Work-Interaction. Please advise.

Thanks

Hari Kumar Alampuru
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Accepted Solution

Posted: 5 years ago
Posted: 8 Feb 2017 13:30 EST
Scott Kennedy (ScottKennedy) PEGA Principal Product Manager, Customer Service
Pegasystems Inc.
US

Service cases inherit from PegaCA-Work-, but not from the PegaCA-Work-Interaction class.

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