Currently, we are calling Queue for Robot in a case. In the Case Flow (screenshot 1), the process failed at the Decision step and moved to Handle Automation Fail. We are investigating the cause.

During the investigation, we checked the Audit Log Message Key and found that the output differs between Success and Fail cases.

[Success Case] (screenshot 2)

Assignment to 'complete task' completed by performing a 'Complete automation'.

This robot completed the automation RP-BR-01 with status Completed.

[Fail Case] (screenshot 3)

This robot completed the automation RP-BR-01 with status Completed.

Assignment to 'complete task' completed by performing a 'Complete automation'.

This robot completed the automation with status.

We have two questions regarding these differences:

1. In the Fail case, the message “This robot completed the automation with status.” appears twice.

     What conditions or processes could cause the same message to be logged twice?

2. In Success and Fail cases, the order of these two messages differs:

    “This robot completed the automation RP-BR-01 with status Completed.”

    “Assignment to 'complete task' completed by performing a 'Complete automation'.”

    What factors could cause this change in output order?

We would appreciate any insights into possible causes or contributing factors.