Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 William Cram (william_cram)
OptumRx
Sr developer
OptumRx
US
william_cram Member since 2014 2 posts
OptumRx
Posted: Feb 17, 2018
Last activity: Feb 19, 2018
Posted: 17 Feb 2018 15:03 EST
Last activity: 19 Feb 2018 7:57 EST
Closed

pyResolvedTimestamp and pyStatusWork

I have a case that has a valid pyResolvedTimeStamp date/time, but the case is in a pyStatusWork of "Pending-CanClose". My belief this is an invalid state, is this correct?

To see attachments, please log in.
Case Management
Reporting

Posted: 6 years ago
Posted: 19 Feb 2018 7:57 EST
Santanu Bhattacherjee (Santanu) Senior Manager, Cloud Engineering, Management Plane Services
Pegasystems Inc.
IN

Do you have a reopen feature for resolved cases in your application ?

If your user reopens a resolved case then you will see this . The moment it gets resolved again, the resolved time stamp will get updated. 

To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice