pxTransferAssignment error
I’d like to transfer a case to another workbasket.
The application design does not have an option in the portal / UI for this, so I need to do it in Dev Studio.
I’m trying to use pxTransferAssignment, but keep getting the following errors (I’m tracing it), and can’t work out why it doesn’t like the Assignment ID I’m giving it.
The Assignment ID, I’m getting from opening the case in Dev Studio, looking at the clipboard, then getting the pzInsKey from pyWorkPage
I had to redact the actual pzinsKey for security but that’s what was written here
I did notice this additional message in the tracer…
ProblemAssignment_InvalidAssignmentHandle MY-CLASS-STRUCTURE CASENUMBER
I’m setting the Parameters as follows:
AssignmentID – pzInsKey of case
I’d like to transfer a case to another workbasket.
The application design does not have an option in the portal / UI for this, so I need to do it in Dev Studio.
I’m trying to use pxTransferAssignment, but keep getting the following errors (I’m tracing it), and can’t work out why it doesn’t like the Assignment ID I’m giving it.
The Assignment ID, I’m getting from opening the case in Dev Studio, looking at the clipboard, then getting the pzInsKey from pyWorkPage
I had to redact the actual pzinsKey for security but that’s what was written here
I did notice this additional message in the tracer…
ProblemAssignment_InvalidAssignmentHandle MY-CLASS-STRUCTURE CASENUMBER
I’m setting the Parameters as follows:
AssignmentID – pzInsKey of case
DestinationType – Workbasket
DestinationName – Name of WorkQueue Everything else is unticked / false apart from Commit, which is true/ticked
I was also wondering, how to find out what a valid parameter value is for DestinationType? Even though I’m sure it’s correct (having seen other posts and the description of the Parameter), I wanted to see where the valid options are so I can be sure.
The Parameter description says Type of destination Worklist (Operator Id) or Workbasket
...which initially led to me think it needed the Operator ID, instead of the string ‘Workbasket’. Otherwise perhaps Operator ID is just required if it’s a Worklist?
Bits in Glass
IN
@AlexS7887 Assignment id is pzinskey of the assignment, not the case. Assignments are instances of assign-worklist/assign-workbasket. In your scenario it's from assign-workbasket.
Infosys Ltd
AU
@Anoop Krishna i have tried executing this activity with the assignment id (Opened Assign-Workbasket instances, filtered case i'm looking for, viewed xml and took the pzInsKey which is "ASSIGN-WORKBASKET MY-CLASS-STRUCTURE CASENUMBER!CURRENT STAGE NAME" but still there is an exception that says-
Class "ASSIGN-WORKBASKET does not exist .
Updated: 25 Jul 2023 0:14 EDT
Bits in Glass
IN
@RamyaCh this should have worked. Can you please tell me from where you are trying to transfer? From local action of the case, or outside the case?
Infosys Ltd
AU
@Anoop Krishna I am trying to execute this activity standalone by passing the required params. My case is currently sitting in a work queue and would like to transfer it to an operator id. Please find the snapshot that highlights the same. Is there something i am missing? Thanks for your help!
Infosys Ltd
AU
@Anoop Krishna I did, but the issue is not resolved. This time i could see this warning in run page. And the above discussed error in tracer.
Bits in Glass
IN
@RamyaCh not sure why this error is being displayed. Can you use D_workbasket to get the assignment pzinskey and set that to param and use that as assignment key param.
Infosys Ltd
AU
@Anoop Krishna Thanks for your time! The activity works standalone with the 3 mandatory params. What i missed was -checking the commit checkbox.
Shared Services Connected Ltd
GB
Thank you. Is there an activity that can do this for cases? Although I'm testing this in the Dev environment, there is a problem in the Prod environment which I'm testing a workaround for (moving the case to another workbasket)
Updated: 25 Jul 2023 9:08 EDT
Bits in Glass
IN
@AlexS7887 you just need to transfer the assignment. We will have control over only assignments. There is no case transfer. A case means, it will have lots of asignments and different assignments could be meant for different teams to work. So transferring or reassigning is with respect to a single assignment.
Accenture
IN
Hi @AlexS7887, Can you please try with reassign activity.
Shared Services Connected Ltd
GB
Is this pyReassignAssignment, and will it work for cases?
Accenture
IN
@AlexS7887 Use this activity "ReassignToWorkBasket" .
Shared Services Connected Ltd
GB
Thanks, although this doesn't seem to have enough parameters...
I would expect to tell it 'which case', and 'which workbasket' to assign to. Here it just has an option for the Workbasket to assign to. How do I tell it which case I want to move?