We are having an issue where the pxUpdateDateTIme and pxCommitDateTime values are not matching.
Case raised at 11:39 AM. Case resolved completed at 11:44 AM.
pxUpdateDateTime is 20200822T154438.672 GMT is in line with the time when the case was resolved i.e 11:44 AM Eastern time.
Whereas the pxCommitDateTime is 20200822T194413.677 GMT which is in the future at the time case was resolved. 19:44 GMT translates to 3:44 PM Eastern which is in the future when compared with the time case being resolved.
Just wanted to mention that even though syncing the time-zones resolved the pxCommitDateTime diff with pxUpdateDateTime issue, it gave rise to a situation where the audit time logs on the case history is not being displayed according to the Operator ID locale/timezone settings. Its always defaulting to GMT and not taking the operator IDs settings.
Are we missing any other steps that need to be taken after this synchronization?
Posted: 2 years ago
Posted: 27 Aug 2020 13:49 EDT
Carissa Wenhardt (CarissaW_GCS)
Senior Principal Engineer, Technical Support, Industry Apps