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Question

 Gopala Krishna C B (GopalaKrishnaC3067)
Highmark Health
Senior Analyst
Highmark Health
IN
GopalaKrishnaC3067 Member since 2020 2 posts
Highmark Health
Posted: Apr 13, 2022
Last activity: Apr 13, 2022
Posted: 13 Apr 2022 8:17 EDT
Last activity: 13 Apr 2022 9:27 EDT
Closed

Push Nodes Info On Startup agent is disabled

Push Nodes Info On Startup agent is disabled and radio button is disabled so can anyone please help me out how to restart the agent and why radio button is not displaying.

receiving PDC alerts due to agent disable status.


***Edited by Moderator Marije to add Capability tags***
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Pega Platform 7.2.2
System Administration
User Experience
Cloud Services
Agent Desktop
Dev/Designer Studio

Posted: 2 years ago
Posted: 13 Apr 2022 9:27 EDT
Anthony Gourtay (Anthony_Gourtay)
Proximus
Expert Engineer - PEGA Application Management
Proximus
BE

@GopalaKrishnaC3067

Hello,

What's your AES version?

Can you please check in DEV studio AES agent rule and AES agent schedule.

With version PegaAESRemote:07-10 as well as PEGA8 one, agent is InitializeHealthInfo

You could try deleting the agent schedule to make sure it's aligned with your current agent rule.

Would help also if you could provide the full log for the failures.

Last, is it something new while it was working, or was there any change and then it stopped working?

Regards

Anthony

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