Question
Optum
IN
Last activity: 7 Aug 2023 10:35 EDT
Property value is cleared on click of submit by pyDeleteDocumentPg activity
There are fields user has to fill on the screen, click on Next button click to go to next screen in the screen flow resetting to null/empty.The values are setting to null in the clipboard.
It is similar to below issue but the solution didnt help:
https://collaborate.pega.com/question/properties-reset-blank-flowaction-submit
- In the tracer i could see an OOTB activity @baseclass pyDeleteDocumentPg is running when form submitted. Till the activity end there are value in the pyWorkPage. Work- FinishAssignment activity starts after finishing the pyDeleteDocumentPg activity. The properties are getting blank in the first step of this activity itself.
Is there any specific setting why properties are getting blank during the form submit? Did anyone come across this issues?
Pegasystems Inc.
FR
Hello,
Can you share your tracer output? What properties is it, Out-Of-The-Box properties or custom ones? What Platform version is it?
Pegasystems Inc.
US
This sounds bizarre. So are you saying between two steps of tracer you see the value disappear but no steps which would indicate anyone manipulating the value?
We might need some sort of break point to inspect the clipboard at a more granular level than what tracer is showing then. Or perhaps tracer is not showing some sort of event based on the settings.
StratosphereTC
US
@RachnaM6859 did you solve your problem? I am running into exactly this issue too as you described: "In the tracer i could see an OOTB activity @baseclass pyDeleteDocumentPg is running when form submitted. Till the activity end there are value in the pyWorkPage. Work- FinishAssignment activity starts after finishing the pyDeleteDocumentPg activity. The properties are getting blank in the first step of this activity itself." Please let me know if you found a solution. Thanks!
Pegasystems Inc.
US
Hi @GeetaRamani7!
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Thanks!
WellsFargo
US
@RachnaM6859 Hi, I am facing the same issue, were you able to figure out what caused this issue?
Areteans
US
@KameshK1909 Hi, please check the section where this property is being set. Check if there are any visibilities with run visibility on client checked. Uncheck it and it should work fine.