Popover containers top position misalignment
For some reason all the popover containers (i.e. auto complete drop values, date control picker, smarttip) have incorrect top position and shows up a gap between the click position and display position (screenshot attached).
This only happens when I setup the enterprise skin as hierarchy to the application skin, if I set up hierarchy as pyEndUser it all works fine but not when I use customer enterprise skin. I don't know what is causing this issue in the enterprise skin.
If I launch the application inside designer studio or view the smartip inside skin preview mode it all works fine the issue is only when I launch outside studio.
Appreciate if anyone share ideas or solution if you have come across this issue ?
Optum
IN
Hi,
As you have mentioned this is due to custom skin rule being applied.
Could you check if there are any additional style sheets under included styles where the top position is offset by 65px?
You could also check this support video: https://collaborate.pega.com/discussion/video-how-troubleshoot-when-application-skin-not-picked to gather some clues.
Thanks
Pegasystems Inc.
US
Please try to locate the file from where this CSS file is coming up. You have mentioned about skin. Do a preview of the skin and if the CSS is present, check for additional style sheets in the skin.
Pegasystems Inc.
AU
Thanks for your input. The issue is not at the custom CSS styles, because the approx 65px offset is determined dynamically by the Javascript on events like hover, click. However, I have checked CSS as well but there is no offset is set anywhere and I tried removing all the custom CSS files as well but still no luck.
Its something during the runtime event JS function is picking up additional top value !
Pegasystems Inc.
US
I understand the position of the popover is calculated using js function, but I somehow still feels some CSS is causing the issue. Reason being - it is working with pyEnduser, and not working with Enterprise skin.
Do you see any margin/padding on the popover? Please inspect and try to compare both the scenarios.