@mustafa, it would be better to know the process you had followed to create the new case and what is the operator you had used for the login? If it is [email protected] then you need to create the new application with this login so that 4 new operators will be created for that application, so that you can use those operators for accessing that application. Kindly share some screenshots of your home screen after login or operator details or application details.
Posted: 5 years ago
Posted: 21 Nov 2017 5:30 EST
Rachit Agarwal (Rachit_Agarwal)
Principal Engineer, Technical Support - User and Product Experience