Pega unable to detect the TO and CC fields in new email.
When interrogating the "To" and "CC" fields in a new email form in Outlook, PEGA was initially able to detect these elements. However, after closing the form (for example, by clicking the send button) and then opening a new email form, PEGA was unable to detect these elements again. I have used a constant attribute to match the elements, but PEGA still fails to recognize them. Interestingly, other elements like the send button, body, subject, and attach button remain detectable in the new email form.
Is there a solution to this issue? Perhaps there's a specific attribute I should focus on or a method I could employ to address this problem?