Question
Prime Therapeutics LLC
US
Last activity: 27 Feb 2025 12:00 EST
Pega Robotics - Interrogation Issue
We have recently upgraded to PBE Extensions and the Interrogation form is showing only when we Open studio using Admin Rights. The same issue is happening with runtime also, the bot is not able to communicate with the application and getting error messages " Failed to connect to MessagingHost within the given timeframe of 20 seconds. Continue waiting ?
FYI - In both the scenarios using either studio or runtime, it is only working as expected with Admin rights but not with normal user.
Please Assist me if any setting or configuration needed to work for normal user also
Thanks Inadvance.
Pegasystems Inc.
US
@krishnaC9960You should not require admin rights. Is the extension installed and enabled for your user? With PBE, there are steps required by your organization to adjust group policy to allow and enable the extension. My suspicion is that these are where you need to look. Here is the documentation on those steps that your admins will need to perform. These links are for Edge, however there are corresponding links for Chrome as well.
One other thing to check, are you launching Studio as an admin? You should not need to do that either, but that might be the cause as well.
Prime Therapeutics LLC
US
@ThomasSasnett - Thanks for your response, yes all the steps mentioned in above links were followed. We didn't had this interrogation issue with legacy extensions and only started happening after migrating to PBE.
Generally, we don't launch the studio using admin rights. After getting this issue only we started launching using admin rights.
Also, the browser extensions for chrome and Edge were enabled and able to interrogate with admin rights only.
Please let me know if i'm missing anything here.
Pegasystems Inc.
US
@krishnaC9960 It certainly would not seem like you are missing anything. I suggest opening a support request as one of our support personnel will need to access your environment to assist you. If you do open a support request, please add the INC number to the post so we can add any resolution.
You most certainly do not need admin access, nor should you need to be running Studio as admin. Are you using Chrome or Edge? If Edge, is the website running in IE compatibility mode? If so, can you try another website without compatibility mode (like Pega.com for example)?
Prime Therapeutics LLC
US
@ThomasSasnett - Created INC-C4829 with Pega and the resolution is provided to Launch using Admin Rights. When i connected with Security Team to check on the persmission or restrictions applied for Pega Robotics. Looks like they have no restrictions applied and no other process (Antivirus) is injecting while pega robotics is running.
Pegasystems Inc.
US
@krishnaC9960Support identified this issue as a security restriction that your IT would need to address to allow the extension and Pega Robot Studio to operate properly without admin rights. There were no specific details in the INC about what specifically was restricted.
Pega Robotics does not require admin rights as a practice, nor should they be necessary for the operation of PBE. This is specific to this organization's policies and configuration.