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 Srinivas Mantha (SrinivasM8680) Rogers Communications Inc
Rogers Communications Inc
CA
SrinivasM8680 Member since 2018 8 posts
Rogers Communications Inc
Posted: January 29, 2018
Last activity: January 30, 2018
Posted: 29 Jan 2018 14:55 EST
Last activity: 30 Jan 2018 10:11 EST
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Pega Robotics connectivity to peripherals

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Hi Team,

Just would to know If, Pega robotics have any capabilities to integrate with the IVR.

Thanks | Srinivas

***Edited by Moderator Marissa to update categories***

Robotic Process Automation
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Posted: 4 years ago
Posted: 30 Jan 2018 10:11 EST
Francis Carden (cardf) PEGA VP, Intelligent Automation and Robotics
Pegasystems Inc.
US

Absolutely and there are many options to do this.

Through the UI in real time at the desktop through Pega Robotics - RPA attended (RDA)

Through Pega Call (https://collaborate.pega.com/question/does-pega-call-cg-every-10-min) which uses the the API layer (server side)

Direct to the API of the IVR/CTI via both RPA attended (RDA) or RPA unattended (server side).

Or any combination of the above..

We'd prefer it if you saw us at our best.

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