Question
Oversea-Chinese Banking Corporation Ltd
SG
Last activity: 26 May 2023 5:34 EDT
Pega Product Support Dates - End of Life for versions
Hi.
From the below link we can see the list of Pega Patch release dates.
Pega Platform Patch Releases Resolved Issues Download
We are few queries related to it
1. Is there any end of life for a specific Pega Version?
For example: Pega 8.1.50 is the final version after which there will not be any patch upgrade. Customer need to migrate to 8.2 or higher version is they want to do so.
2. Understand that starting from Pega 8.x the hotfix are shipped on a critical or needy basis, if there is a end of life for Pega version will hotfix still be provided for that version?
For example: Assuming for Pega 8.1.1 the end of life is 10th Jan 2022. A security issue identified and fixes on 11th Jan 2023, will Pega provide security patch/hotfix for this version eventhough the support date is already crossed.
Thank you
Updated: 26 May 2023 6:50 EDT
Pegasystems Inc.
US
Please see the attached link for the extended support policy, including information on when hotfixes may be provided for older releases:
https://support.pega.com/support-doc/supportpega-client-handbook#software-update-extended-support
***Edited by Moderator Marije to update broken URL for Resolved Issues reference***
Oversea-Chinese Banking Corporation Ltd
SG
Hi Brett,
Thanks for your reply.
We have few queries related to the Pega Patch management
Assuming the scenario that our current application is in Pega 8.5.2 and the latest GA version of Pega is 8.5.5. There is a Pega Issue which had surfaced in production and caused an outage. Later it was identified that issue has been resolved in Pega 8.5.5.
Query:
1. Now will Pega Provide hotfixes to install in 8.5.2 or do we need to upgrade to 8.5.5?
2. If assuming instead of 8.5.5 the issue is resolved in 8.6 then the conclusion is to upgrade minor version or any hotfix will be provided?
3. Under which circumstances Pega will provide Hotfixes and which scenarios need to upgrade to patch or minor version?
Reason being, in case of patch or minor version upgrade we may need have a cooling period to perform UAT validation and implementation to production. We are afraid that the necessary steps to upgrade may take time to complete.
Thanks
TD
CA
@BrettAllen Can you please advise what the schedule for end of life is for Pega 7.x (Namely 7.2 and 7.4) ? The link you have is specific to 8.1.1 and above. Thank you, Dan
Updated: 26 May 2023 6:54 EDT
Pegasystems Inc.
US
Hi @DanC1159,
In our documentation Pega software maintenance policies frequently asked questions it states in this section: I am on an older version of Pega (Pega 6.x, Pega 7.x). What does Extended Support mean for me?
If you are on a version of Pega older than Pega 8.3, you are in Extended Support. Extended Support for earlier versions of Pega software ends on June 30, 2023. We strongly encourage you to update your applications to the current release of Pega Infinity to take advantage of our latest enhancements with your system. Pega and select partners also offer application modernization services to help develop and deliver a roadmap to deliver modernized Pega applications that will have direct impact on your business.
I've bolded and italicized the section about earlier versions of Pega above, I hope that helps answer your question.
***Edited 30/11/2022 by Moderator Marije to update the new docs-previous URL's for our Extended Policy articles ***
***Edited 26/05/2023 by Moderator Marije to update the new support URL's for our Extended Policy articles ***
The new link for information about 'Extended Support' can be found here:
Software Update and Extended Support Policy
Hi @DanC1159,
In our documentation Pega software maintenance policies frequently asked questions it states in this section: I am on an older version of Pega (Pega 6.x, Pega 7.x). What does Extended Support mean for me?
If you are on a version of Pega older than Pega 8.3, you are in Extended Support. Extended Support for earlier versions of Pega software ends on June 30, 2023. We strongly encourage you to update your applications to the current release of Pega Infinity to take advantage of our latest enhancements with your system. Pega and select partners also offer application modernization services to help develop and deliver a roadmap to deliver modernized Pega applications that will have direct impact on your business.
I've bolded and italicized the section about earlier versions of Pega above, I hope that helps answer your question.
***Edited 30/11/2022 by Moderator Marije to update the new docs-previous URL's for our Extended Policy articles ***
***Edited 26/05/2023 by Moderator Marije to update the new support URL's for our Extended Policy articles ***
The new link for information about 'Extended Support' can be found here:
Software Update and Extended Support Policy
and here, where you will also find the FAQ section:
TD
CA
@MarissaRogers Thanks