Question
ai4process ltd
GB
Last activity: 12 Oct 2024 14:22 EDT
Pega KYC routing
I am working on a use case that requires the case routing based on the KYC questionnaire answer provided by user. Is it something available OOTB in Pega CLM KYC?
Accepted Solution
Updated: 9 Oct 2024 7:57 EDT
Bits in Glass
IN
@SumitPoddar that wouldn't be possible. Questionnaire and routing is 2 different aspects. The operator structure which is being referred in CLM kyc course is the taxonomy which refers to business line, country, Work group and work basket.
This is the case context not the questionnaire.
If you want to route based on questionnaire, you can use a decision table and use KYCTypes to route it to specific work group or work queue or an operator.
KYC types pagelist in the case will have all the answers given to the KYC questions in the case.
Pegasystems Inc.
IN
@SumitPoddarThe Pega CLM and KYC application provides several ways to ensure that only the necessary questions are displayed to the appropriate users at the right time. The application includes preconfigured questions available in the extensive set of regulatory questionnaires, which can be reused to speed up implementations. However, for specific requirements like routing based on KYC questionnaire answers, it may not be available out-of-the-box (OOTB) and might require customization.
Reference article: Due diligence essentials | Pega Academy
ai4process ltd
GB
@thulg Thank you for the quick response. I heard that the Operating structure is used for routing, can it be extended to customise based on KYC questionnaire answers?
Thanks
Accepted Solution
Updated: 9 Oct 2024 7:57 EDT
Bits in Glass
IN
@SumitPoddar that wouldn't be possible. Questionnaire and routing is 2 different aspects. The operator structure which is being referred in CLM kyc course is the taxonomy which refers to business line, country, Work group and work basket.
This is the case context not the questionnaire.
If you want to route based on questionnaire, you can use a decision table and use KYCTypes to route it to specific work group or work queue or an operator.
KYC types pagelist in the case will have all the answers given to the KYC questions in the case.
ai4process ltd
GB
@Anoop Krishna Thank you for the guidance. Are you aware of any document that has details of routing based on Ops structure (the OOTB feature)
Bits in Glass
IN
@SumitPoddar please check below reference