Customer is requesting to Use a custom tool built in house which is similar to Dynatrace, Nastel, AppDynamics etc.... Tool requires to run java script in the application server to collect the data or it requires to get the required data from services like REST/JMS/TCP/JMX.
We went thru some of the posts and looks like Pega may not support installing customer software like java agents or programs for monitoring purpose on legacy cloud and new Cloud 2.x. Does Pega support some push or pull mechanisms or protocols like REST/JMS/TCP/JMX through which we can get following information: 1. Business process instance data (such as no. of processes deployed and their instances status and details ) 2. System metrics 3. System logs 4. Process logs?
AES is an application built on top of PRPC and thus can utilize all the integration capabilities that come out of the box with PRPC. Some customers have modified the flow and the UI to send requests to 3rd party monitoring tools to create tickets instead of keeping work items (cases) open in AES for the performance issues identified.