Question
Ministry of Education Saudi Arabia
SA
Last activity: 18 Nov 2018 12:16 EST
Pega integration with End to End Transactions Monitoring Tool
Customer is requesting to Use a custom tool built in house which is similar to Dynatrace, Nastel, AppDynamics etc.... Tool requires to run java script in the application server to collect the data or it requires to get the required data from services like REST/JMS/TCP/JMX.
We went thru some of the posts and looks like Pega may not support installing customer software like java agents or programs for monitoring purpose on legacy cloud and new Cloud 2.x. Does Pega support some push or pull mechanisms or protocols like REST/JMS/TCP/JMX through which we can get following information: 1. Business process instance data (such as no. of processes deployed and their instances status and details ) 2. System metrics 3. System logs 4. Process logs?
Posts Reffered:
Pegasystems Inc.
IN
Hi,
Pega provides Pega Autonomic Event Services (AES). This can be integrated with other monitoring tools. Please check below link. It may help you
Ministry of Education Saudi Arabia
SA
Thank You. That post is closed so not able to reply in that post.
That post is referring to link Pega AES OOTB integration services which is in Mesh for which I was not able to get access to.
They gave one solution as below but my question is, is it possible to get the logs info through Rest services?
Thank You. That post is closed so not able to reply in that post.
That post is referring to link Pega AES OOTB integration services which is in Mesh for which I was not able to get access to.
They gave one solution as below but my question is, is it possible to get the logs info through Rest services?
"Some client install Nagios on all Pega Nodes, gathered all required alert information from Pega Alert log, then send to their centralized monitoring system. So They don't use AES in this case."
Pegasystems Inc.
IN
Hi,
Please find below response for Pega AES OOTB integration services
AES is an application built on top of PRPC and thus can utilize all the integration capabilities that come out of the box with PRPC. Some customers have modified the flow and the UI to send requests to 3rd party monitoring tools to create tickets instead of keeping work items (cases) open in AES for the performance issues identified.
Logs can be viewed in AES.