Question
Cathay Bank
US
Last activity: 15 Aug 2023 6:45 EDT
Pega Academy Challenge error: App Studio white screen: "static content service is configured but not reachable"
Hi there,
I just started using Pega App Studio and when doing a few modules Challenges in Pega Academy, I realized with another co-worker that there is a glitch/issue with Pega App Studio. When I navigate through Case types > Service Request > click on any field in the first or second stage > Configure view, I come across a blank page when I click on configure view.
I don't know why this happens and I don't know if this is an issue you are currently trying to resolve but I thought I should let you know.
Pegasystems Inc.
GB
@OsirisS16897444 please can you provide a screenshot showing the issue?
Do the below steps make any difference?
- Open Chrome Developer Console
- Go to Application Tab
- Clear Cache Data, Local DB, Cookies, Sessions, LocalStorage
- Reload webpage
If you are still having trouble completing the challenge or mission exercise, we recommend resetting the Pega instance and working through the challenge or mission exercise again. If you are having technical issues with a Pega instance, please contact the Pega Academy support team.
Please see our Managing your Pega instance FAQ pages for details on who to contact.
Cathay Bank
US
@MarijeSchillern This is the error I keep getting. A cache reset did not work. Furthermore, I am unable to run any process, as all I see, is another blank screen.
When I try to run in App Studio:
When I try to configure a field:
Pegasystems Inc.
GB
Cathay Bank
US
@MarijeSchillern Will do
Pegasystems Inc.
GB
@OsirisS16897444 and please post the answer here as a reply once it's sorted.
We'd really appreciate the solution for future users, thanks!
Capgemini
GB
@MarijeSchillern I faced a similar issue, the VPN was the root cause. Disconnected VPN, restarted my instance (very imp to restart). The issue got resolved
Pegasystems Inc.
GB
@OsirisS16897444 please could you try the VPN suggestion kindly provided by @AshishS16910157 ?