Hi i have build a small application with comos theme, however now when i create new work in the user portal all i get is small pop up at the bottom that says case created and nothing on the main screen. before the work object would pop up so the user can continue working it.
also there is no error on the tracer and in dev studio the workobjects work fine.
How are you adding Cosmos to the application? Check that your application definition does not include both Cosmos and UI-Kit 7. Is this a fresh installation, or upgrade from a previous version that used UI-Kit?
I understood the problem this way : You are able to create a work object for a case type in theme cosmos user portal and that confirms by seeing a small popup at the bottom of the portal as shown in below screen print.
As this is a message toast, the popover disappears in few seconds and The work object does not load on the screen like in our traditional case manager/worker portal. In theme cosmos, as soon as the work object creates, it routes to the operator for the assignment. If the assignment operator is the one who created it (you), then click on my work menu to locate the work object and open it to work on the case to advance it. as shown below.
If the assigned operator is different then you can search for the work object in the search bar in navigation and pull the work object to see in review mode.
Hope this helps.
Please feel free to reply if you have any questions.
yes that is the scenario. however the mentioned solution wont quite work in our case considering that the newly created work object is a temporary object until the user submits that first screen. so it is not found in the worklist, even though the creator is the owner of that first assignment.
I have noticed that if i add the UI-Kit ruleset in the application stack the work object starts to open on creation as expected however there is some distortions on the UX. i still havent figure out what is causing the issue for the workobject to not consistently open after creation.
thank you for your reply appreciate all your help.
that sounds good, i will change it to make it more consistent in opening it up on the portal after creation. however not sure why the Cosmos setup (ajax) would sometimes work and sometimes it wont. very strange.