@LemiM7712

@JohnPaulRaja,C 

@SairamC42 

Please can you take a look at our Pega Academy-specific  My Pega account FAQs  and the Main Pega account (old PDN) Account FAQs 

As you created a new account you are after a Merge feature.

See above links for the following steps ----->  You will need to EMAIL our accounts team  [email protected].

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Extract  How do I Merge My Accounts?

As Pega community members move from one organization to another, if you register using a new email address a new user record is created in PUM (Pega User Management). If you want to see all your activities, data, and certifications in a new email account, accounts need to be merged so that all old data can be reflected in the new account.

Note: We recommend using your organization account as the primary. A personal account as an alternate can be used to back up your information and prove ownership if you ever change organizations.

Before determining which account will become the primary account, take a minute to consider the access held by each account.

The following actions take place when two accounts are merged:

Assume User 1 is merged into User 2:

1. User 1’s email addresses will be copied as alternate email addresses into User 2.
2. All data in User 1’s account is cleared, and the account status is marked as Merged, and all data moves to the User 2 account.
3. Once accounts are merged, use the new email address (User 2) to logon to Pega Community where you can see all your data and certifications.

Once accounts have been merged, there is no option to unmerge.

Before merging you must prove ownership of the account. Below is the process to prove your ownership:

1) Send an email to [email protected] from your old email address indicating that you want to merge with the new account.

1a):  If you have an issue sending an email from your previous organization account, we suggest logging in to the Pega Community site using your old email address (from the previous organization) and then click your Name > My Profile > Edit Profile > About Me > Bio and type “Merge my account with <new email address>” into the Bio.

2) Send email from your new primary account to [email protected] and request to merge it with your old account (provide both new and old accounts in the email).

If you followed step 1a above, mention that you already typed "Merge my account with <new email address>” in the old account, so that the team can confirm your ownership and then proceed with the account merge.

It may take up to 1 week for all course progress and certifications to synchronize with the merged account.

Note: Once your accounts have been merged, please remove the message which you posted earlier to prove your ownership of the old account.

-------------------------

@LemiM7712

@JohnPaulRaja,C 

@SairamC42 

Please can you take a look at our Pega Academy-specific  My Pega account FAQs  and the Main Pega account (old PDN) Account FAQs 

As you created a new account you are after a Merge feature.

See above links for the following steps ----->  You will need to EMAIL our accounts team  [email protected].

-----------

Extract  How do I Merge My Accounts?

As Pega community members move from one organization to another, if you register using a new email address a new user record is created in PUM (Pega User Management). If you want to see all your activities, data, and certifications in a new email account, accounts need to be merged so that all old data can be reflected in the new account.

Note: We recommend using your organization account as the primary. A personal account as an alternate can be used to back up your information and prove ownership if you ever change organizations.

Before determining which account will become the primary account, take a minute to consider the access held by each account.

The following actions take place when two accounts are merged:

Assume User 1 is merged into User 2:

1. User 1’s email addresses will be copied as alternate email addresses into User 2.
2. All data in User 1’s account is cleared, and the account status is marked as Merged, and all data moves to the User 2 account.
3. Once accounts are merged, use the new email address (User 2) to logon to Pega Community where you can see all your data and certifications.

Once accounts have been merged, there is no option to unmerge.

Before merging you must prove ownership of the account. Below is the process to prove your ownership:

1) Send an email to [email protected] from your old email address indicating that you want to merge with the new account.

1a):  If you have an issue sending an email from your previous organization account, we suggest logging in to the Pega Community site using your old email address (from the previous organization) and then click your Name > My Profile > Edit Profile > About Me > Bio and type “Merge my account with <new email address>” into the Bio.

2) Send email from your new primary account to [email protected] and request to merge it with your old account (provide both new and old accounts in the email).

If you followed step 1a above, mention that you already typed "Merge my account with <new email address>” in the old account, so that the team can confirm your ownership and then proceed with the account merge.

It may take up to 1 week for all course progress and certifications to synchronize with the merged account.

Note: Once your accounts have been merged, please remove the message which you posted earlier to prove your ownership of the old account.

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