I could see that there is a property name pyAvailabilityIcon in the Data-Admin-Operator-ID. If you set this property when user logs in and log out when user logs out, you could achive your requirement. 

But to implemet this, you need to have your own custom authentication activity. 

Once this is set, you could check the properyt and  display user availability just like Lync 

Hi

Where you able to achive this ?. we have a similar requiremnt in our project .

Just wanted to know how did u achieve this

Hi,

I think, this has been fixed 7.2.x versions and for lower versions we need to raise an SR to get solution from Pega.

Thanks,

Manikumar

I have one idea, just give a try. Create one date time property (like logoffdatetime) in Data-Admin-Operator-ID class. Whenever user logoff from the portal, run an activity to save the logoff date time in operator record. 

Hi,

Please find below link for more information,

https://community.pega.com/support/support-articles/team-member-indicator-dashboard-incorrect

Thanks,

Manikumar

Lots of work has been done in this regards in current Pega release and the entire Operator presense framework in implemented.

However for previous releases, you can read the existing sessions and see who all are online. You can start by looking at the activities invovled when we click remote tracer to see all the active operators and sessions.

Let us know if this helps.