Question
Murex
LB
Last activity: 1 Jul 2016 3:39 EDT
Open work by Handle is not showing my section
I am facing a small issue.
Suppose I have stages A B C D E. when Open work by handle for a specific instance of the class, I can see the pyCase header (the header with the stages name and the current stage I am inside) but I can seem to see anything else. I have no Idea why.
If I create a new instance, I can see the sections normally and progress through the flow.
Any help would be much appreciated!
Message was edited by: Lochan to add Category
Pegasystems Inc.
IN
Hi
Where you are using Open Work By Handle ? is it via an activity ? If yes what are the other steps in activity before you finally call the handle ?
Also, if you trace the events, are you seeing any error in tracer or log ?
Murex
LB
Hi,
I have a link in my grid.
the action on the grid is 'open work by handle'
I pass the .pzInsKey as a parameter.
Even if I click on my class and click on an instance of students, only stage names appear, nothing else so I am sure it is not from the activity
Thank you!
Pegasystems Inc.
US
Like Santanu suggested have you tried tracing this use case for errors ? Turn on Stream rules
Murex
LB
what will tracing be if use? I don't know what to look for to know why my section is missing
Pegasystems
US
What object are you obj-opening-by-handle ? Is it the work already in progress? if so, you don't have to open it as it's already available on the primary page. /Eric
Murex
LB
Here is the issue, I have a grid that shows all objecs, if a person creates a object but doesnt finish the flow, then clicks on the object in the grid, I want to open the object with the section of the stage showing so he can continue the flow.
Accepted Solution
Murex
LB
Turns out open work by handle open in review not in perform thus my section is not appearing