Skip to main content

Question

 Sai Auti (Sai Krishna Auti)
Adqura IT Solutions Private Limited.
Software
Adqura IT Solutions Private Limited.
IN
Sai Krishna Auti Member since 2023 2 posts
Adqura IT Solutions Private Limited.
Posted: May 2, 2025
Last activity: May 2, 2025
Posted: 2 May 2025 9:15 EDT
Last activity: 2 May 2025 9:15 EDT

NullPointer Exception on creation of Offer Fulfillment case from PresentNBA Case

Hi We are getting a null pointer exception after acceptance of the NBA displayed in the suggestions widget on a application built on Pega customer service application 24.1. The system is not able to create OfferFulfillment case and initiating a broken flow assignment. The broken flow assignment is indicating that there's a null pointer exception on Create case automation in capture case details flow in Present NBA case. Logs in the tracer display null pointer exception on step 10 of the activity pxCreateTopCase activity.

To see attachments, please log in.
Pega Customer Service '24.1
Pega Customer Service
Next Best Action
Other Industry
Decisioning Architect

  • Reply

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice