Question

Atos
NL
Last activity: 10 Jul 2019 8:14 EDT
Native iOS App Dashboard Issue - Blank Dashboard
Issue:
Upon logging in on the Native iOS app, we are presented with a blank dashboard (see image).
Also:
- Access group - Offline enabled
- Case - Offline enabled
- When "Offline disabled" the Dashboard is visible.
- When logging in via mobile browser (Safari) the Dashboard is visible.
Log file (last lines):
Issue:
Upon logging in on the Native iOS app, we are presented with a blank dashboard (see image).
Also:
- Access group - Offline enabled
- Case - Offline enabled
- When "Offline disabled" the Dashboard is visible.
- When logging in via mobile browser (Safari) the Dashboard is visible.
Log file (last lines):
2019-07-09 20:53:30|INFO|XXX|JS: Pega Server is available
2019-07-09 20:53:30|INFO|XXX|JS: Unknown offline action: @baseclass.pzTransformAndRun
2019-07-09 20:53:30|INFO|XXX|JS: clientstorehelper.getRuleInstances.successCB_callback() result=
2019-07-09 20:53:30|INFO|XXX|JS: Evaluation of the When rule 'Data-Portal!pxIsUserDashboardPersonalizeAllowed' is not supported on the client. Using precalculated server value 'true'. [Error: Failed to get When rule "Data-Portal!pxIsUserDashboardPersonalizeAllowed" from cache.]
2019-07-09 20:53:30|INFO|XXX|JS: Evaluation of the When rule 'Data-Portal!pxIsUserDashboardInPersonalized' is not supported on the client. Using precalculated server value 'false'. [Error: Failed to get When rule "Data-Portal!pxIsUserDashboardInPersonalized" from cache.]
2019-07-09 20:53:30|INFO|XXX|JS: Evaluation of the When rule 'Data-Portal!pyIsMobile' is not supported on the client. Using precalculated server value 'true'. [Error: Failed to get When rule "Data-Portal!pyIsMobile" from cache.]
2019-07-09 20:53:33|INFO|XXX|JS: Pega Server is available
2019-07-09 20:53:33|INFO|XXX|JS: Unknown offline action: @baseclass.pzTransformAndRun
2019-07-09 20:53:33|INFO|XXX|JS: clientstorehelper.getRuleInstances.successCB_callback() result=
2019-07-09 20:53:33|INFO|XXX|JS: Evaluation of the When rule 'Data-Portal!pxIsUserDashboardPersonalizeAllowed' is not supported on the client. Using precalculated server value 'true'. [Error: Failed to get When rule "Data-Portal!pxIsUserDashboardPersonalizeAllowed" from cache.]
2019-07-09 20:53:33|INFO|XXX|JS: Evaluation of the When rule 'Data-Portal!pxIsUserDashboardInPersonalized' is not supported on the client. Using precalculated server value 'false'. [Error: Failed to get When rule "Data-Portal!pxIsUserDashboardInPersonalized" from cache.]
2019-07-09 20:53:33|INFO|XXX|JS: Evaluation of the When rule 'Data-Portal!pyIsMobile' is not supported on the client. Using precalculated server value 'true'. [Error: Failed to get When rule "Data-Portal!pyIsMobile" from cache.]
2019-07-09 20:53:35|INFO|XXX|JS: Fetching template for DATA-PORTAL!PYOVERLAYTEMPLATE from Client Store.
2019-07-09 20:53:35|INFO|XXX|JS: Template fetched successfully.