Question
Infosys Limited
IN
Last activity: 29 Apr 2022 12:23 EDT
My PDN account is not yet synced / Merged completely
Hi Team,
As per my request, the existing PDN account (work) has migrated to the new PDN ID (personal email) through the request-ID (REQ-611445) on April 6th.
I could see that certifications were synced in the new PDN account, however, the badges are not yet synced.
As per the update received from this request, the account would get merged completely in 3 to 5 days. It's been 9 days since the account was migrated, but couldn't see the badges which were there in the previous pdn account.
Please find the supporting achievements screen-shots of the previous pdn account (work email) and migrated pdn id (personal email).
Migrated pdn id (personal email)
The above badges were earned today (APR 15,2022)
Previous Pdn Id (work email) achievements:
Hi Team,
As per my request, the existing PDN account (work) has migrated to the new PDN ID (personal email) through the request-ID (REQ-611445) on April 6th.
I could see that certifications were synced in the new PDN account, however, the badges are not yet synced.
As per the update received from this request, the account would get merged completely in 3 to 5 days. It's been 9 days since the account was migrated, but couldn't see the badges which were there in the previous pdn account.
Please find the supporting achievements screen-shots of the previous pdn account (work email) and migrated pdn id (personal email).
Migrated pdn id (personal email)
The above badges were earned today (APR 15,2022)
Previous Pdn Id (work email) achievements:
I tried emailing the accounts team (s[email protected]) for multiple times, but couldn't receive the update. Please prioritize this issue and sync the accounts as soon as possible.
Infosys Limited
IN
Hi Team,
I am requesting the pega support / accounts team to look into the issue ASAP.
Infosys Limited
IN
The issue with the member since (Year) is not yet resolved. Could you please check with the team and try to resolve the issue ASAP.
Pegasystems Inc.
US
@P.Siva.Praveen Hi Praveen, this issue is resolved. Your achievements are fully synced w/ your primary gmail account.
Infosys Limited
IN
Hi Team,
Thanks for synching the badges with the new pdn account.
However, I see an issue regarding the year (Member since). It seems the profile information has been migrated to the new page/portal (https://accounts.pega.com/profile) instead of keeping it in the MyPega portal. In the old portal (Mypega) it is 2018, but in the newer portal, it is 2021. Could you please look into this as well? Please find the supporting screenshots for the same. I request you to kindly change the year according to the old portal (Mypega) which is 2018.
Migrated PDN account (New accounts portal)
Migrated PDN account (Old MyPega portal)
Pegasystems Inc.
US
Hi @PraveenSiva
I opened another ticket with the accounts team to look into this for you.
Thanks for letting us know this isn't 100% up to date.