Question
GalaxE.Solutions
US
Last activity: 27 Feb 2018 16:07 EST
Multiple Agents accessing Same database table
Hi,
Hi,
We have a scenario where an agent on multiple nodes is accessing same database table to process the case. How do we make sure one case is picked by only one agent for processing. How do we do exception handling in this case?
Thanks!
Pegasystems Inc.
US
Is this an advanced agent or a standard agent?
GalaxE.Solutions
US
Its an Advanced agent. But can you explain how do we handle it for Standard agents as well?
Thanks
Susheel
Pegasystems Inc.
US
If you are able to use a standard agent and queue up the items to be processed, the auto queue management functionality can be used to lock the queue items so only one agent can process the case at a time.
GalaxE.Solutions
US
Thanks for your response. How do we do it in case of Advanced agents?
Pegasystems Inc.
US
I'm not sure the best way to do it with an advanced agent. You would need to have a way to mark which ones have picked up and lock them. Maybe another developer can respond if they have addressed similar scenarios in their environment.
GalaxE.Solutions
US
Ok thank you!
de Volksbank
NL
Hi, if you using pega 7.3 version there is an option in agent rule from where you can make the agent to run on only one node at a time.
Regards
Gouri shankar K
GalaxE.Solutions
US
Hi,
If we want to have the agent run on single node, In 7.3 we have Node classification option. But Actually My requirement is to run the agent on multiple nodes and they access same DB table.