Question
Fifth third
US
Last activity: 9 Dec 2021 15:18 EST
Migrate IE web adapter to Edge Universal adapter
Hi,
IE support for one of the inhouse applications is being terminated and moved to Edge compatability-mode. There are many automations interacts with this application using web adapter.
Is there steps to migrate IE web adapter to Edge universal adapter on existing automations without re-interrogating all the controls.?
Thanks
Pegasystems Inc.
US
@ArunkumarBojanYou will need to open a case with customer support and they can assist you with converting your Web Adapter to a Universal Web Adapter using Edge (with compatibility-mode). If you switch to native Edge without Compatibility-mode, you will need to re-interrogate though.
Fifth third
US
@ThomasSasnett I did open one but below is the response I received.
"This request falls outside the scope of work supported by our policies. Questions about how to design, develop, or debug custom applications and similar types of questions are best addressed by posting a question to the Pega Collaboration Center (PCC). " Any suggestions?
Pegasystems Inc.
US
@ArunkumarBojan What is the INC number?
Fifth third
US
@ThomasSasnett SR-108966
Pegasystems Inc.
US
@ArunkumarBojan I have added a note to the SR and contacted the support member. I believe this was just a miscommunication.
Fifth third
US
@ThomasSasnett Appreciate your help with this. Thanks. I will work with support team to understand the steps.
RBC
CA
Hi @ThomasSasnett , I have a similar scenario so I tried to create a case with customer support. Seems like the ticket is failing to create at step 3, environment because the form options are failing to load. Here is the ticket INC-202523) Can I also get help with converting a Web Adapter to Universal Web Adapter?
Thanks
RBC
CA
@ThomasSasnettAny update on my previous reply? Thanks
Pegasystems Inc.
US
@StephenM5559 I apologize for missing your previous response. Were you able to open a ticket with support? If not, you can also call on the phone if the website is not working for you. I know it works best in Chrome (or Edge not in compatibility-mode since that would run it under Internet Explorer).